Frequently Asked Questions

Below are some of the most common questions we get from customers about our hot tub moving, installation, repair, and sales services. If you don't see your question here, feel free to contact us!

What areas do you service?

We proudly serve the Northeast U.S., including New York, New Jersey, Connecticut, Massachusetts, Rhode Island, Eastern Pennsylvania and beyond. Farther than that? We’ve got you covered; just give us a ring.

Are you licensed and insured?

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How much does it cost to move a hot tub?

Can you move a hot tub through a tight or narrow area?

Absolutely. We specialize in tight-access moves and use custom equipment to safely maneuver hot tubs in challenging spaces.

Do I need to drain my hot tub before you arrive?

Yes, in most cases the hot tub should be drained prior to our arrival unless arranged otherwise. We can assist if needed.

Can you remove and dispose of my old hot tub?

Yes, we offer full removal and eco-friendly disposal services for old or broken hot tubs.

Do you offer crane or lift services?

Yes, we coordinate crane services for hard-to-reach areas such as decks, rooftops, or fenced-in yards.

Do you deliver and install new or used hot tubs?

Yes! We deliver and install both new and certified pre-owned hot tubs purchased from us or third-party sellers.

Can I buy a hot tub directly from you?

Yes, we offer a selection of new and refurbished hot tubs for sale. Each unit includes delivery and professional installation.

What’s included in your installation service?

Our installation includes transport, placement, leveling, and setup. Final electrical and plumbing connections must be done by a licensed professional.

Do you repair hot tubs?

Yes, we provide repair services for most major brands, including pumps, heaters, jets, leaks, and control systems.

How do I maintain my hot tub water?

We recommend regularly testing your water and using our maintenance products such as bromine or chlorine, pH balancers, and shock treatments.

Do you sell hot tub chemicals and accessories?

Yes, we offer a full line of spa chemicals, test kits, filters, covers, steps, and other accessories.

What type of base is best for placing a hot tub?

A solid, level surface such as a concrete pad, reinforced deck, or spa pad is ideal. We can advise on site prep during your consultation.

How long does the average move or installation take?

Most standard relocations or installations are completed within 2–4 hours, depending on access and complexity.

Can I schedule service on weekends?

We offer flexible scheduling, including weekends, to accommodate your availability.

What if my spa is damaged during the move?

While damage is rare, we are fully insured and will address any issues that may arise quickly and professionally.

How do I prepare for my hot tub delivery?

Ensure the area is clear, level, and accessible. We’ll walk you through any other prep steps during scheduling.

How can I get a quote?

You can request a free quote by filling out the form on our website, calling us directly, or emailing us with your service details.